Terms of Service

Last updated: 28 March 2026 · Section summaries are provided for convenience and are not legally binding.

These Terms of Service (“Terms”) govern your access to and use of the Rippily platform (“Platform”, “Service”), operated by Rippily Limited, a company registered in Ireland (“Rippily”, “we”, “us”, “our”).

1. Service Provider Information

We’re Rippily Limited, registered in Ireland (company number 811010). You can reach us at legal@rippily.com.

In accordance with the European Communities (Directive 2000/31/EC) Regulations 2003 (SI 68/2003):

• Company name: Rippily Limited
• Registered address: 4 Castleview Way, Swords, Dublin, K67 TR62, Ireland
• Company registration number: 811010
• VAT number: Pending registration
• Email: legal@rippily.com
• Rapid contact: Contact form

2. Eligibility

You must be at least 16 to use Rippily.

You must be at least 16 years of age to use Rippily. This is the digital age of consent in Ireland under Section 31 of the Data Protection Act 2018. If you are between 16 and 18 years of age, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. We do not knowingly collect personal data from anyone under the age of 16. If we become aware that a user is under 16, we will promptly delete their account and associated data.

3. Accounts

Sign up with email or Google. Keep your credentials safe. You can delete your account anytime — we’ll process it within 30 days. Guests can join without an account.

3.1 Registration

To access certain features, you must create an account by providing a valid email address, a password, and a display name. You may also sign in via Google. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

3.2 Account Security

You agree to notify us immediately at legal@rippily.com if you suspect unauthorised access to your account. We are not liable for losses arising from unauthorised use of your account where you have failed to safeguard your credentials.

3.3 Tagname

Each account may have a unique public identifier (“tagname”). Tagnames must be between 4 and 20 characters and may only contain lowercase letters, numbers, and underscores. Tagnames may be changed once every 90 days. We reserve the right to reclaim or reassign tagnames that violate our Community Guidelines or Brand & Usage Policy.

3.4 Guest Access

Certain features allow participation without an account (“Guest Access”). Guests are bound by these Terms and our Community Guidelines. Guest sessions are identified by a locally stored identifier and the information provided at the time of joining. Some Waves may require guests to provide an email address (e.g., to verify against a guest list). Wave owners may restrict or disable guest access at their discretion.

3.5 Account Deletion

You may request deletion of your account at any time by contacting legal@rippily.com. We will process deletion requests within 30 days. Upon deletion, your personal data will be removed or anonymised in accordance with our Privacy Policy.

3.6 Suspension and Termination by Rippily

We reserve the right to suspend or terminate your account if you violate these Terms, our Community Guidelines, or applicable law. Where practicable, we will provide notice and an opportunity to address the violation before termination. In cases of severe violations (such as threats of violence, illegal activity, or child exploitation), we may act immediately without prior notice.

4. The Platform

Rippily is a browser-based platform for creating virtual spaces with audio, video, and chat. We provide it “as is” — we can’t guarantee perfect uptime or audio quality. Content on the platform isn’t professional advice.

4.1 Description

Rippily is a browser-based platform that enables users to create, host, and participate in immersive virtual spaces. The Platform provides tools for building interactive environments (“Ripples”) within community spaces (“Waves”), with real-time audio and video communication, chat messaging, interactive elements, and discovery features.

4.2 Right of Withdrawal

Under the Consumer Rights Directive (2011/83/EU) as implemented by the Consumer Rights Act 2022 (Ireland), you have the right to withdraw from a digital services contract within 14 days of its conclusion without giving any reason. If you have a paid subscription, you may cancel within 14 days of your initial purchase for a full refund. After this 14-day period, cancellations are governed by the refund terms in Section 5.5.

4.3 Service Tiers

The Platform may offer free and paid service tiers. The features available within each tier may change over time. We will provide reasonable notice of material changes to paid tier features. Current tier details are available on our Pricing page.

4.4 Availability

We strive to maintain continuous availability of the Service but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled or emergency maintenance, software updates, infrastructure failures, network connectivity issues, or events beyond our reasonable control. We will make reasonable efforts to provide advance notice of scheduled maintenance where practicable.

4.5 Warranty Disclaimer

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, Rippily disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the Service will be uninterrupted, timely, secure, or error-free.
• Any warranty regarding the accuracy, reliability, or completeness of any content on the Platform.
• Any warranty that defects will be corrected or that the Service is free of viruses or other harmful components.

4.6 Not Professional Advice

The Platform is a tool for hosting virtual experiences, communities, and events. Content shared on the Platform, including content in educational or coaching-oriented spaces, does not constitute professional advice of any kind, including but not limited to legal, financial, medical, therapeutic, or career advice.

If you require professional advice, you should consult a qualified professional in the relevant field. Rippily is not responsible for any decisions or actions you take based on content encountered on the Platform.

4.7 Real-Time Communication

The Platform provides real-time audio and video communication features. We do not guarantee the quality, latency, or reliability of audio or video connections, that audio or video will function on all devices, browsers, or network configurations, or the privacy of communications from external threats (although we implement encryption in transit).

Users participate in audio and video communications at their own discretion. By enabling your microphone or camera, you consent to your audio and video being transmitted to other participants in that space.

4.8 Beta and Experimental Features

From time to time, we may offer features that are designated as beta, preview, or experimental. These features are provided for evaluation purposes and may be modified, suspended, or discontinued at any time without notice. Beta features are provided “as is” without any warranties, and we make no commitments regarding their availability or functionality.

4.9 Force Majeure

Rippily shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, epidemics or pandemics, war, terrorism, civil unrest or government action, power outages, internet or telecommunications failures, cyberattacks, failures of third-party service providers, or changes in law or regulation.

In such events, our obligations will be suspended for the duration of the force majeure event. We will make reasonable efforts to mitigate the impact and resume normal service as promptly as possible.

5. Payments and Subscriptions

Subscriptions renew automatically — cancel anytime and keep access until the end of your billing period. Stripe handles all payments; we never see your card. Refunds within 14 days of purchase. Wave owners set their own community pricing.

5.1 Platform Subscriptions

Rippily offers free and paid subscription tiers. Paid subscriptions are billed on a monthly or annual basis, as selected at checkout. Subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. You can cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to paid features until the end of your current billing period, after which your account will revert to the free tier.

5.2 Community Access Plans

Wave owners may offer paid access plans for their communities. These plans are created and priced by the Wave owner. When you purchase a community access plan, payment is processed through the Wave owner’s connected Stripe account. Rippily facilitates the transaction and collects a platform fee (a percentage of the transaction amount). The Wave owner is the merchant of record for community access plans.

Community access plans may include:

• Free plans: No charge for access to specified Ripples.
• One-time payments: A single charge for access.
• Recurring subscriptions: Monthly or annual billing.

5.3 Payment Processing

All payments are processed by Stripe (stripe.com). Rippily does not store your credit card details or banking information. All payment data is handled directly by Stripe in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements. Your use of Stripe is subject to Stripe’s Terms of Service and Privacy Policy.

For community access plans, Wave owners connect their Stripe accounts via Stripe Connect (Express). Stripe collects and processes the Wave owner’s identity, tax, and banking information directly. Rippily does not have access to the Wave owner’s full banking details.

5.4 Prices and Taxes

All prices are displayed in the applicable currency at the time of purchase. Prices may be exclusive of applicable taxes. You are responsible for any taxes, duties, or fees imposed by your jurisdiction in connection with your use of the Service or purchases made through the Platform.

5.5 Refunds

For platform subscriptions (paid directly to Rippily), you may request a refund within 14 days of your initial purchase or renewal by contacting legal@rippily.com. Refunds are issued at our reasonable discretion and will be processed through Stripe to your original payment method.

For community access plans (paid to Wave owners), refund policies are determined by the Wave owner. Rippily is not responsible for refunds on community access plan purchases. If you have a dispute with a Wave owner regarding a refund, please contact the Wave owner directly or use Stripe’s dispute resolution process.

5.6 Payment Failures and Grace Periods

If a scheduled payment fails, Stripe may retry the charge according to its standard retry schedule. During this period, your access may be maintained temporarily. If payment is not successfully collected after Stripe’s retry attempts, your subscription will be cancelled and your access will be downgraded accordingly.

6. User Content

Everything you create on Rippily belongs to you. We only need a licence to host and display it. When you delete it, we delete it. We may remove content that violates our guidelines.

6.1 Ownership

You retain ownership of all content you create, upload, or share on the Platform (“User Content”), including but not limited to room designs, backgrounds, interactive elements, scenes, chat messages, images, and other media. Rippily does not claim ownership of your User Content.

6.2 Licence to Rippily

By submitting User Content to the Platform, you grant Rippily a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, display, reproduce, and distribute your User Content solely for the purpose of operating and improving the Service. This licence continues until you delete the content or your account, after which we will remove or anonymise the content within a reasonable timeframe, except where retention is required by law or legitimate business interest (e.g., security logs, abuse prevention).

We may also use anonymised, aggregated data derived from User Content for the purpose of improving the Platform. Such data will not identify you personally.

6.3 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

• You own or have the necessary rights to use and share your User Content.
• Your User Content does not infringe the intellectual property, privacy, or other rights of any third party.
• Your User Content complies with these Terms, our Community Guidelines, and applicable law.

6.4 Content Moderation

In accordance with the EU Digital Services Act (Regulation 2022/2065), we maintain policies and procedures for content moderation. We reserve the right, but have no obligation, to monitor, review, or remove User Content at our sole discretion. We may remove content that violates these Terms, our Community Guidelines, or applicable law. When we take action on your content, we will provide you with a clear explanation of the reasons, except where prohibited by law or in cases of manifestly illegal content. We are not responsible for any User Content created, shared, or accessed by users of the Platform.

7. Acceptable Use

Don’t harass people, break the law, spam, hack, or misuse the platform. Violations may result in account suspension.

You agree not to use the Platform to:

• Violate any applicable law, regulation, or third-party rights.
• Harass, abuse, threaten, or intimidate other users.
• Upload, transmit, or distribute content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the Service, servers, or networks connected to the Service.
• Attempt to gain unauthorised access to any part of the Service, other accounts, or systems.
• Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent.
• Distribute spam, unsolicited messages, or phishing attempts.
• Upload viruses, malware, or any other harmful code.
• Use the Service to mine cryptocurrency or perform other resource-intensive activities unrelated to the Service.
• Circumvent any access controls, rate limits, or security features of the Service.
• Use Rippily’s brand, trademarks, or platform vocabulary in a manner that violates our Brand & Usage Policy.

Violation of this section may result in enforcement action as described in our Community Guidelines.

8. Wave Owners and Hosts

If you create a Wave, you’re responsible for moderating it. We give you the tools — you set the standards. If you use webhooks to send data to external services, that’s on you.

8.1 Responsibilities

If you create a Wave (community space), you assume responsibility for managing that space, including moderation of participants, content, and conduct within your Wave. You are responsible for ensuring that your Wave complies with these Terms and our Community Guidelines.

8.2 Moderation Tools

Rippily provides tools for Wave owners and administrators to manage their communities, including member role assignment, participant removal, banning, guest access controls, and chat management. Use of these tools is at the Wave owner’s discretion, subject to these Terms.

8.3 Webhooks and Integrations

Wave owners may configure webhooks to send event data (such as participant join/leave events) to external services of their choosing. Rippily provides the webhook mechanism but has no control over, and accepts no responsibility for, the external services that receive this data. Wave owners are solely responsible for:

• Choosing appropriate and lawful destinations for webhook data.
• Ensuring that any external services receiving data comply with applicable data protection laws, including GDPR.
• Informing their community members that participant data may be shared with external services.
• Any misuse, loss, or unauthorised disclosure of data by the external services they configure.

Rippily is not a party to, and bears no liability for, any arrangement between a Wave owner and a third-party service receiving webhook data.

9. Feedback

If you suggest an improvement, we may use it. We won’t owe you anything for it, but your content and creations remain yours (see Section 6).

If you provide us with feedback, suggestions, ideas, or proposals regarding the Platform (“Feedback”), you grant Rippily a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, and incorporate such Feedback into the Platform without any obligation to compensate you.

10. Intellectual Property

The platform itself (code, design, branding) belongs to Rippily. Don’t copy or reverse-engineer it. If someone infringes your copyright on the platform, email us and we’ll act on it.

10.1 Rippily’s Intellectual Property

The Platform, including its design, code, features, branding, and documentation, is the intellectual property of Rippily Limited and its licensors. Rippily™ is a trademark of Claudio Perrone, licensed to Rippily Limited. Wave™, Ripple™, and Drop™ are platform vocabulary terms subject to our Brand & Usage Policy.

You may not copy, modify, reverse engineer, decompile, or create derivative works from the Platform or its software. Nothing in these Terms grants you any right to use Rippily’s trademarks, logos, or branding without prior written consent.

10.2 Copyright Infringement

We respect the intellectual property rights of others. If you believe that content on the Platform infringes your copyright, please contact us at legal@rippily.com with:

• A description of the copyrighted work you claim has been infringed.
• A description of where the infringing content is located on the Platform.
• Your contact information.
• A statement that you have a good-faith belief that the use is not authorised.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf.

11. Privacy and Data Protection

See our Privacy Policy for the full picture. We comply with GDPR and the Irish Data Protection Act 2018.

Your use of the Platform is governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

12. Third-Party Services

We integrate with Stripe, Cloudflare, and others to run the platform. Their terms apply to their services. See our Privacy Policy for the full list.

The Platform integrates with third-party services to provide its functionality. Your use of the Platform may be subject to the terms and policies of these third-party providers. We are not responsible for the practices of third-party services. See our Privacy Policy for details on which third-party services we use and how data is shared.

13. Limitation of Liability

Our total liability is capped at what you’ve paid us in the last 12 months (or €100, whichever is more). We’re not liable for indirect damages or user content. Your statutory consumer rights are never affected.

To the maximum extent permitted by applicable law:

• Rippily shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Service.
• Rippily’s total aggregate liability for all claims arising from or relating to these Terms or the Service shall not exceed the greater of (a) the amount you paid to Rippily in the twelve months preceding the claim, or (b) one hundred euro (€100).
• Rippily is not liable for User Content or for the conduct of any user on or off the Platform.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including the Consumer Rights Act 2022 (Ireland).

14. Indemnification

If you violate these Terms and it costs us, you agree to cover those costs. Standard stuff.

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Rippily Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

15. Dispute Resolution

Irish law applies. If you’re an EU consumer, your local consumer protection laws also apply. We’d rather resolve things over email than in court.

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Ireland. If you are a consumer habitually resident in another EU/EEA member state, you shall also benefit from any mandatory provisions of the consumer protection laws of that member state, in accordance with Article 6(2) of the Rome I Regulation (EC) No 593/2008.

15.2 Informal Resolution

Before initiating any formal proceedings, we encourage you to contact us at legal@rippily.com to attempt to resolve the dispute informally.

15.3 Jurisdiction

The courts of Ireland shall have jurisdiction over any disputes arising from or relating to these Terms. If you are a consumer, you may also bring proceedings in the courts of the EU/EEA member state in which you are habitually resident, in accordance with applicable consumer protection laws.

15.4 Alternative Dispute Resolution

In accordance with the ADR Directive (2013/11/EU), we inform you that alternative dispute resolution procedures may be available. For more information, contact your national consumer protection authority. In Ireland, this is the Competition and Consumer Protection Commission (CCPC) at ccpc.ie.

16. Export Controls

You agree to comply with all applicable export control laws and trade sanctions regulations, including those of the European Union. You may not use the Service if you are located in, or a national or resident of, any country subject to comprehensive EU or international trade sanctions, or if you are on any applicable restricted party list.

17. Changes to These Terms

We may update these Terms. If it’s a material change, you’ll get 30 days notice by email or on the platform before it takes effect.

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

18. Severability

If any provision of these Terms is held to be invalid, unfair, or unenforceable — including under the Consumer Rights Act 2022 (Ireland) or Directive 93/13/EEC — that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

19. Survival

The following sections survive termination or expiration of these Terms: User Content (Section 6.2, licence grant), Feedback (Section 9), Intellectual Property (Section 10), Limitation of Liability (Section 13), Indemnification (Section 14), Dispute Resolution (Section 15), and any other provisions that by their nature should survive.

20. Entire Agreement

These Terms, together with our Privacy Policy, Community Guidelines, and Brand & Usage Policy, constitute the entire agreement between you and Rippily Limited with respect to the Service and supersede all prior agreements.

21. Contact

If you have questions about these Terms, please contact us:

• Email: legal@rippily.com
• Entity: Rippily Limited
• Registered in: Ireland